Shipping

Is there a shipping charge on my order?

Yes, we sell product on nominal margins so we do charge shipping rates which are very affordable to our customers.

How Long Will It Take To Get My Package?

Our products are delivered within 7 days from the date of order. You can always reach out to us at [email protected] for faster delivery enquiries.

Payment

Is there a COD option?

We offer a COD option on all products except custom orders and large volume items. You can check the options available at each product page.

Is Buying Online Safe?

This is an important question and our priority at flipzon24.com is to ensure the privacy of our customers and safety of payment. we are secured with of payment including Cash on Delivery (COD), PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. We also protect our website. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.

What are the different payment options available?

We offer COD and Pre-payment options on the website via Instamojo Payment Gateway Systems. You can also transfer money directly to our Bank Account. Please get in touch with us at [email protected] to get detailed information.

Orders & Returns

How do I place an Order?

While on the product details page click on ‘Add to Cart’ button. Once you’ve added an item to your Shopping Cart than review all of the items you’ve placed & Click on ‘Proceed to checkout’ button. After that fill in the full details of billing, shipping address and Select from the available payment options and click on ‘Place Order’ button to complete your order.

Can I cancel my order?

You can always cancel your order anytime. But yeah we do appreciate if you think twice and then cancel as this becomes a big hassle and big losses to company.

Do I need an account to place an order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. When you place order successfully your account automatically generate in our website.

How can I track my order?

Once we ship your order we send you a tracking no. provided by the courier company. Your package can then be tracked via their website.

We update your order status at every step via email. You can also track the same via the Order Tracking link on our website. For detailed enquiries you can reach us at [email protected] with your order id.

I received a defective/damaged product. How can I Replace it?

We offer replacements if the product has been damaged during transit or has a manufacturing defect. We will initiate a pick up from our end. You need to mail us on [email protected]. The product needs be well packed by the client, preferably in the same box it came in. Once we receive the product we will inspect it for damages/defects. Post inspection we will either send you a replacement, offer store credit or a refund of your money in case of no availability of product.

How Can I Return a Product?

We hope you never find a reason to return your order. But in case you do, you can write to us at [email protected] within 3 days of receiving the product. We offer replacements if the product has been damaged during transit or has a manufacturing defect. We will initiate a pick up from our end. The product needs be well packed by the client, preferably in the same box it came in. Once we receive the product we will inspect it for damages/defects. Post inspection we will either send you a replacement, offer store credit or a refund of your money in case of no product availability.

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